If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on our app or website.
Return request must be raised within 14 days for all items from the date of delivery.
All items are 100% authentic and covered under 2x Money Back Guarantee.
Note: Groceries and Digital Goods are excluded from 2x Money Back Guarantee.
For electronic appliances & mobile phone-related issues after usage, or after the return policy period, check if the product is covered under the seller or brand warranty.
Products under Like New are covered under:
For selected categories, we accept a change of mind. Please refer to the return policy per category for more information.
Returns for skincare products are accepted within 14 days of purchase.
Jewellery returns are accepted for defective items only.
Returns for books and stationery are only applicable for damaged or wrong items.
Shoes returns are accepted within 14 days.
Returns are accepted for mobile and tabs with technical defects.
Returns are accepted for electronic items that are damaged or faulty.
Returns for baby toys are accepted within 7 days.
Returns are accepted for vehicle gadgets with defects or damages.
Returns for home decor items are accepted within 30 days of purchase.
Gift items can be returned within 14 days of receipt if unopened.
Clothes returns are accepted within 7 days of delivery.
NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any refund request.
Note: If your return request is rejected, the item will be delivered back to you within 4-6 days. After three (3) failed delivery attempts, the item will be sent to scrap and no refund will be given.
